Certificate Course in Customer Service & Personality Development

Career management is not just about finding a job and sticking to it, it’s about a continual process of self-evaluation, goal setting, and skill development. It’s understanding where you are currently, where you want to be, and the steps you need to take to get there. It’s about making sure you are fulfilled in your work and that you are constantly growing both personally and professionally.

Course Overview

AASDC academic course aims to create efficiency on the ground through management and operational courses.

AASDC Customer Service aims to create efficiency on the ground through management and operational courses. Taught by industry experts, our courses focus on best practices within the complex operational environment in modern airports, preparing you to increase on-time performance in your ground station.

What you’ll learn

• Manage information for customers and provide solutions.
• Efficient Communication Skills
• Team Management and Leadership
• Apply health and safety practices at the workplace
• Communicate with visitors and colleagues effectively

SKILL DEVELOPMENT ACHIEVEMENTS

• 235 private sector partnerships for training and capabilities building, each to train at least 50,000 persons over a 10-year period.

• 38 Sector Skill Councils (SSC) approved in services, manufacturing, agriculture & and allied services, and informal sectors. Sectors include 19 of 20 high-priority sectors identified by the Government and 25 of the sectors under the Make in India initiative.

• Vocational training introduced in 10 States, covering 2400+ schools, and 2 Boards, benefitting over 2.5 lakh students. Curriculum based on National Occupational Standards (NOS) and SSC certification. NSDC is working with 21 universities and community Colleges under UGC/AICTE for alignment of education and training to NSQF.

• Designated implementation agency for the largest voucher-based skill development program, Pradhan Mantri Kaushal Vikas Yojana.

• Skill Development Management System (SDMS) with 1400 training partners, 28179 training centers, 16479 trainers, 20 Job portals, 77 assessment agencies and 4983 impaneled assessors.

• Hosting infrastructure certified by ISO 20000/27000 and supported by dedicated personnel.